Orders typically ship within 2–3 business days. Once shipped, delivery usually takes 3–10 business days depending on your location and carrier delays.

Because skincare products are hygiene-sensitive, all sales are final. We do not accept returns or exchanges once an order has been placed.

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with photos and your order number. We’ll be happy to help with a replacement or store credit.

Orders may be canceled within 24 hours, as long as they haven’t shipped yet. Once processing begins, the order cannot be canceled.

If your package is marked as delivered but not received, please contact USPS to file a claim. Unfortunately, we cannot replace or refund lost or stolen packages.

Yes! Our products are curated and tested by a licensed esthetician, with a strong focus on acne-safe and barrier-friendly ingredients. If you’re unsure which product is right for you, feel free to contact us for personalized guidance.

You can reach us anytime at info@purestheticspro.com. We typically respond within 24–48 business hours.