Refund policy

Return & Refund Policy

At Purestheticspro, we want every customer to feel confident in their purchase. Because skincare products fall under strict hygiene and safety standards, all sales are final. We are unable to accept returns or exchanges on opened, used, or unused products once they leave our facility.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery.
Be sure to include:

• Your order number

• Clear photos of the issue

Once received, our team will review the case and assist you with a replacement, when applicable.

Product Concerns Before Purchase

If you’re unsure about which product is right for your skin, we encourage you to reach out before placing your order. We’re here to help guide you toward the best choice for your skin type and concerns.

Non-Returnable Items

Because of hygiene regulations, we do not accept returns on:

• Opened or used products

• Unopened skincare items

• Items purchased during promotions, sales, or with discount codes

Need Help?

If you have any questions about a product, an order, or this policy, please reach out to us through our Contact page or email us at skincarepuresthetics@gmail.com.

Your satisfaction and skin health are important to us, and we’re here to support you every step of the way.